UK POSTAGE CHARGES
For one or two tester pots - £1.45
For more than two tester pots - £4.50
For any tin of paint larger than a tester pot - £4.50
ALL UK ORDERS OVER £150 HAVE FREE DELIVERY
Our standard delivery is 48 working hours after order dispatch.
Orders are usually dispatched the following working day if your order has been received before mid-day.
The Paint Makers can not be held accountable for late deliveries if the courier is at fault or delivery is missed by the recipient.
If 24 hour delivery or timed delivery is required, please contact The Paint Makers for prices and availability.
INTERNATIONAL POSTAGE CHARGES
All international orders - £49.99
International delivery can up to 2 -3 weeks depending on shipping location
Expedited delivery options available upon request.
The Paint Makers are not held liable for any import tax or duty due upon goods shipped internationally. Any import tax or duty remains the buyer's liability and is the buyer's responsibility.
1. Refunds and Returns
Please note that special terms apply to Consumers who wish to return goods, which prevail over the provisions of this Clause 2.
Customers who are Consumers are referred to Clause 2.
1.1 The Paint Makers is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
1.2 If you purchase goods in the course of your business, the following provisions of this Clause shall apply. Other than the express provisions set out in these terms and conditions, all other terms and the implied terms or warranties relating to the supply of goods are excluded to the fullest extent permitted by law. Goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
1.3 Subject to the right of Consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 (see Clause 2), The Paint Makers does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. In some instances, Customers may benefit from special price discounts issued by a manufacturer specifically for their benefit. Such goods are not returnable to the manufacturer and may not be sold to other customers. Accordingly, orders for such goods can not be cancelled and The Paint Makers can only accept a return of such Goods where they prove to be defective and the Goods are returned for repair or replacement.
1.4 In the event that The Paint Makers, at its discretion (unless the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 2), agrees to accept the return for credit of unwanted products, the goods must be returned with The Paint Makers prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances (except where the Consumer Protection (Distance Selling) Regulations 2000 apply, see Clause 2) will be subject to a handling fee of 15% of The Paint Makers sale price for the goods, or £20, whichever is the greater.
1.5 Subject to testing to verify any alleged fault, we will accept the return of defective goods for full refund or replacement at our option, if, but only if, the goods are returned within 14 days of delivery. Consumers who wish to return defective products are not obliged to follow the processes set out below, but are recommended to do so as this helps us to provide a more efficient returns service.
1.6 All returned goods (except those returned under Clause 2) must be accompanied by The Paint Makers Returns Authorisation number (‘RA Number’) which can be obtained by contacting Customer Support on 0845 0949 030.
Returned goods will not be accepted without an RA Number. Do not write directly on the manufacturer’s packaging. Please write the RA number on an address label and attach it to the returned package. Any defacement of the manufacturer’s packaging or damage caused by inadequate packaging may result in the rejection of the return or an additional restocking fee, at The Paint Makers sole discretion.
1.7 The Paint Makers cannot accept liability for packages damaged during transit. It is the Customer’s responsibility to pack the product adequately to prevent damage.
1.8 Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
1.9 On receipt of the returned product, we will inspect it to identify the fault you have notified to us.
1.10 If following the inspection process, the product is found to be in good order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. This Clause does not apply to Consumers returning goods pursuant to Clause
2 The Consumer Protection (Distance Selling) Regulations 2000
2.1 Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the The Paint Makers website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (‘the Regulations’).
2.2 If the Regulations apply, Customers may cancel goods purchased from The Paint Makers by sending a written notice of cancellation by post or hand delivery addressed to The Paint Makers, Unit 2/3, The Marina, Stratford-upon-Avon, Warwickshire, CV37 6YY or by email to firstname.lastname@example.org.
2.3 The notice of cancellation must be delivered within 7 working days of the day after date of delivery of the goods.
2.4 The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to The Paint Makers, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.
2.5 The Customer is under a duty to retain possession of the goods whilst awaiting return to The Paint Makers and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.